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Item Return Policy


If you’re looking to return a faulty or incorrect item please click the returns form with the following information

The order number

The faulty item’s name and number

A description of the fault or incorrect issue contact

Please fill in the online form with the information, the returns department will respond within 24 hours with an authorization number, you can then take the item to the post office please Do ask for proof of postage and ensure you keep it safe in case we need to look at it later on.

If you still want the order and they’re still in stock, please order them through our website as normal. The easiest way to do this is to log into ‘My Account’, view your original order, and then add the items to your shopping bag

You can return any item to us within 30 days of receiving your order (please make sure your items are in the original condition).

All we ask is that you make sure your order number and whether you want a refund or an exchange of any items is confirmed on your returns note. We can’t take care of your return without these details, so make sure the returns is returned with the returns number and placed in your parcel.

If you’d like to return your item for an exchange, we’ll send your replacement to the original delivery address. To check or update your address details, log into My Account and click ‘Edit’ below your Address Book (remember to click ‘Save’ when you’re done).

Please ask for proof of postage and keep this safe in case we need to see this later.

Returns options

If you’re a UK customer, you can use Royal mail- Return via a Post Office location

Please note, if you’re a UK customer looking to return your order from the Channel Islands, you’ll need to return with your local Royal Mail Post Office.

After you’ve returned your items

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and completed.

We’ll send you an email as soon as we’ve completed your return, letting you know whether a refund or exchange has been processed.

Any refund will automatically be issued to the payment method you used to place your original order. This typically takes 5-10 working days, depending on your payment method issuer

All returned items should be sent in their original condition and packaging including tags e.g. shoes should be returned with the original shoe box.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.